TeleMate Healthcare, its affiliates, and subsidiaries(“TeleMate Healthcare” “we,” “our,” or “us”) values your privacy. This Privacy Policy (“Policy”) describes how TeleMate Healthcare collects, uses, discloses, and otherwise processes personal information described in this Policy, as well as the rights and choices individuals may have regarding such personal information.

For additional information about the privacy choices you may have regarding your personal information, please review Section 6, Your Privacy Choices.

If you are a resident of California,, please refer to the Additional Information for California Residents section below for information about the categories of personal information we may collect, and your rights under California privacy laws.

By using our Services (as defined below), you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy, is subject to this Policy and our Terms and Conditions, available at  https://www.telematehealth.com/site-usage, including their applicable terms governing limitations on damages and the resolution of disputes.

Table of Contents

1. Scope
2. Personal Information Collected
3. How We May Use Personal Information
4. Disclosures of Personal Information
5. Cookies and Other Tracking Mechanisms
6. Your Privacy Choices
7. External Links and Features
8. Security
9. Additional Information for California Residents
10. Changes to this Policy
11. Contact Us

1. Scope

Except as otherwise described below, this Policy applies to our online and offline personal information processing activities including, but not limited to: visitors to our website where this Policy is posted, including telematehealth.com(the “Site”); individuals who register for or participate in our events, surveys, market research, and promotions; individuals who subscribe to receive news, information, and marketing communications and materials from us; current, former, and prospective business partners, and service providers; and individuals who communicate or otherwise interact or engage with us or the services available through our Site or other online services (collectively referred to as the “Services”). This Policy applies to the extent we process personal information on our own behalf, as a controller or business.

Additional Notices. Depending on how you interact or engage with us, we may provide you with additional or supplemental privacy notices. These additional notices will control to the extent there is a conflict with this Policy. For example, this Policy does not apply to the personal information we collect and process about job applicants and candidates for employment with us, or to employees or contractors with whom we work.

In addition, any protected health information as defined by the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) about you that we collect, receive, or otherwise maintain about you in our capacity as a covered entity or business associate to a covered entity will be covered under a separate privacy policy or our business associate agreement with the applicable covered entity.

2. Personal Information Collected

We collect personal information directly from you, from trusted business partners, and automatically through your use of the Services. To the extent permitted by applicable law, we may combine the personal information we collect from publicly available or trusted business partners. The personal information we collect varies depending upon your use of our Services and our interactions with you.

Personal Information Collected Directly. We may collect the following personal information directly from you:

• Contact information. When you contact us, including via email, phone, or our contact form, we collect certain personal information from you, such as your name, address, phone number, email address, postal address, practice name, and any personal information that you otherwise submit to us. Where, we collect your name and phone number for the purpose of texting you communications event registrations. No mobile information will be shared with trusted business partners/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any trusted business partners.
• Communications and Interactions. When you email, call, or otherwise communicate with us, we collect and maintain a record of your contact details, a history of our interactions with you, and information about your use of the Services.
• Promotional Information. If you agree to receive marketing communications from us, we may collect your contact details, preferences, and if relevant, information about your account and profile, including the Services and features you use.
• Responses and Feedback. If you participate in surveys, questionnaires, or research activities or initiatives conducted by us, such as for market research, user satisfaction, or other similar purposes, we may collect your responses and feedback, and any other information you choose to provide.
• Events and Registration Details. We also may collect personal information related to your participation in our events, as well as other requests that you submit to us related to our Services. For example, if you register for or attend an event that we host or sponsor, we may collect information related to your registration for and participation in such an event.
• Professional Information. If you engage with us in your professional capacity, we may collect certain contact details, company or professional-related information, and other similar information related to your engagement with the Services.
• Preferences and Other Requests. We may collect information about your preferences, including communications preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.

Personal Information Collected from Trusted Business Partners. We may collect and receive personal information from trusted business partners, such as business partners, data analytics and marketing providers, operating systems, social media platforms, public databases, or service providers. We may collect the following information from our trusted business partners:

• Social Media Information. We may collect information related to your account and profile, your public postings, and other similar information available on your social media profile when you share a Telemate Health article on your social media page. You should check your privacy settings on each social media platform that you connect to our Services to better understand how your personal information may be used, disclosed, or otherwise processed by these platforms.
• Lead and Prospect Information. We may receive lead information from trusted business partners about prospective customers that may be interested in our Services. We may also engage with trusted business partners to enhance or update our customer information. For example, we may receive certain personal information from data analytics and marketing providers for marketing and advertising purposes, and for purposes of reaching new customers, partners, or audiences.

Personal Information Collected Automatically. We may automatically collect or derive personal information related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies. This may include:

• Device and Browsing Information. When you use our Services, we may collect browser type, domain name, page views, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and other similar devices and browsing information.
• Activities and Usage. We also may collect activity information related to your use of the Services, such as information about the links clicked, searches, features used, items viewed, time spent within the Services, your interactions with us within the Services, and other similar activities and usage information.
• Location Information. We also may collect or derive general location information, such as through your IP address.

For more information about our use of cookies and other similar technologies, please see the Cookies and Other Tracking Mechanisms section below.

Derived or Inferred Information: We may also derive information about you based upon the information we collect automatically and from other sources. For example, information about your interests or other demographic information.

3. How We May Use Personal Information

We may collect, use, disclose and otherwise process personal information for the following purposes:

• Services and Support. To enable our Services, communicate with you about your use of the Services, provide troubleshooting, technical support, and for similar support purposes, respond to your inquiries, fulfill your requests, and otherwise run our day-to-day operations.
• Relationship management. To manage our relationship with you, for example, to process your transactions, to manage and maintain your account with us, and to respond to your questions and comments.
• Analytics and Improvement. To better understand how users’ access and use the Services, and for other research and analytical purposes, such as to evaluate, develop, and improve our Services and business operations, and for internal quality control and training purposes.
• Customization and Personalization. To tailor content, we may send or display on the Services, including to offer location customization and to otherwise personalize your experiences and offerings.
• Marketing and Advertising. For marketing, advertising, and promotional purposes. For example, to send you promotional information about our Services, including information about sales, discounts, and new offerings, as well any other information that you sign up to receive.
• Research and Surveys. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
• Insight Development and Data Enhancement. We may combine personal information collected through the Services with other information that we or trusted business parties collect in other contexts to obtain insights into how our Services are used.
• Planning and Managing Events. For event and webinar planning, and other management-related purposes, such as registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
• Security and Protection of Rights. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or trusted business partners, or violations of our Terms.
• Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
• Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purposes. We may also use personal information to maintain appropriate business records and enforce our policies and procedures.
• General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financing, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. Disclosures of Personal Information

We may disclose the personal information we collect for the purposes described above and as follows:

• Vendors and Services Providers. We may disclose personal information we collect to our service providers, processors, and others who perform functions on our behalf. These may include, for example, IT service providers, help desk, payment processors, analytics providers, consultants, auditors, and legal counsel.
• Affiliates and Subsidiaries. We may disclose personal information we collect to our affiliates or subsidiaries who will use and disclose this personal information in accordance with this Policy.
• Business Partners. Any information that we collect and process on behalf of a business client will be disclosed to the business client and otherwise shared as directed by that business client.
• trusted business partners Marketing and Analytics Providers. We may disclose or make available personal information to trusted business partners platforms and providers that we use to provide or make available certain features or portions of the Services, or as necessary to respond to your requests. We may also make personal information available to trusted business partners to support our marketing, analytics, advertising, and campaign management.
• Compliance and Legal Obligations. We may disclose personal information to trusted business partners to comply with our legal and compliance obligations. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. This may include regulators, government entities, and law enforcement as required by law or legal process. Additionally, it may include certain disclosures that we are required to make under applicable laws, such as the names of sweepstakes and contest winners.
• Security and Protection of Rights. We may disclose personal information where we believe it is necessary to protect the Services, our rights and property, or the rights, property or safety of others. For example, we may disclose personal information in order to (i) prevent, detect, investigate and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the Services, (ii) situations involving potential threats to the health, safety, or legal rights of any person or trusted business partners, or (iii) enforce, detect, investigate and take action in response to violations of our Terms at https://www.telematehealth.com/site-usage. We may also disclose information, including personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
• In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. We may also share certain personal information as necessary prior to the completion of such a transaction or corporate transactions such as financing or restructurings, to lenders, auditors, and trusted business partners/advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
• Aggregate and Deidentified Information. Notwithstanding anything else in this Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Services with trusted business partners for quality control, analytics, research, development, and other purposes.
• Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.
• We do not share the SMS consent with any trusted business partners to send you SMS.

5. Cookies and Other Tracking Mechanisms

We use cookies, pixels, local storage objects, log files, APIs, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services and to target advertising and content. We may also engage trusted business parties or service providers to do the same. We use this information to, for example, analyze and understand how visitors interact with our Services; identify and resolve bugs and errors in our Services; assess, secure, protect, optimize and improve the performance of our Services; conduct marketing and analytics activities; and personalize content in our Services. To manage your preferences regarding cookies, targeted advertising, and other tracking mechanisms within our Services, please see Your Privacy Choices below.

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within Service.

Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, help us manage content and compile usage statistics. We may also use these in HTML emails we send, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Local Storage Objects. Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web servers to cache certain information in order enable faster loading of pages and content when you return to our websites. You can clear data stored in local storage through your browser. Please consult your browser help menu for more information.

Trusted Business Partners Analytics and Tools. We use trusted business partners tools, such as Google Analytics, which are operated by trusted business partners companies. These trusted business partner analytics companies may use cookies, pixels, and other similar tools to collect usage data about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services and improve performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy athttps://policies.google.com/technologies/partner-sites. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Tracking. We and our trusted business partners may use the information we collect within our Services and on trusted business partners sites and services to help us and these trusted business partners to identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.).

Trusted Business Partners Advertising. We work with trusted business partners, such as ad networks, channel partners, mobile ad networks, analytics and measurement services and others (“trusted business partners ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on trusted business partners sites, mobile apps and online services. We may share certain information with these trusted business partners ad companies, and we and they may use cookies, pixels tags, and other tools to collect usage and browsing information within our Services, as well as on trusted business partners sites, apps, and services, such as IP address, location information, device ID, cookie and advertising IDs, and other identifiers, as well as browsing information. We and these trusted business partners ad companies use this information to provide you with more relevant ads and content within our services and on trusted business partners sites and apps, and to evaluate the success of such ads and content.

6. Your Privacy Choices

We make available several ways that you can manage your privacy choices and submit privacy requests related to your personal information. Some of these choices are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Services. In addition, if you delete or block cookies, you may need to reapply these preferences to each browser and/or device used to access our Services.

These options include:

• Marketing Communications. We may send periodic promotional emails or other similar communications to you, in accordance with applicable law. You may opt out of these communications by following the instructions provided to you in the communication. If you opt out of receiving promotional content from us, we may still send you communications about your account or any services you have requested or received from us. Additionally, you can manage your communication preferences in your account settings.
• Cookie Settings. To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The "Help" portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. You can also manage cookies through our Cookie Settings feature on our Website. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function.
• Browser Signals/Do Not Track. Our Site currently does not respond to “Do Not Track” signals. However, our Site may respond to other opt-out preference signals as may be required by law.
• Industry Ad Choice Programs. You can also control how participating trusted business partners ad companies use the information that they collect about your visits to our site and those of trusted business partners, in order to display more relevant targeted advertising to you. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating trusted business partners ad networks at info/choices (Digital Advertising Alliance). Opting out of participating trusted business partners ad networks does not opt you out of being served advertising. You may continue to receive generic or "contextual" ads on our Site. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.

7. External Links and Features

Our Services may contain links to trusted business partners websites or features or provide certain trusted business partners connections or integrated services. Any access to and use of such linked websites, features, or trusted business partners services is not governed by this Policy. We are not responsible for the information practices of such trusted business partners, including their collection, use, and disclosure of your personal information. You should review the privacy policies and terms for any trusted business partners before proceeding to those websites or using those trusted business partners features or services.

8. Minors’ Privacy

Our Services are not designed for individuals under 18, and we do not knowingly collect personal information from children under 18. If you are a parent or legal guardian and you believe we have collected your child’s information in violation of applicable law, please contact us using the contact information in the Contact Us section below.

9. Security

We have implemented safeguards intended to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

10. Additional Information for California Residents

This section of the Policy provides additional information for California residents and describes our information practices pursuant to the California Consumer Privacy Act 2018, as amended by the California Privacy Rights Act 2020, and its implementing regulations (the “CCPA”). Depending on how you interact or engage with us, we may provide you with other privacy notices with additional details about our privacy practices.

This section applies to “personal information” as defined in the CCPA, whether collected online or offline. This section does not address or apply to our handling of personal information that is exempt under the CCPA, such as deidentified information and information subject to the Health Insurance Portability and Accountability Act (“HIPAA”).

Categories of Personal Information Collected and Disclosed. Depending on how you use the Services, we may collect (and have collected in the prior 12 months) the following categories of personal information:

We have also disclosed the above categories of personal information to our service providers for business purposes in the past 12 months.

Source of Personal Information. We generally collect personal information from the following categories of sources:

• Directly or indirectly from you
• Our affiliates and subsidiaries
• Customers and clients
• Social networks
• Data analytics providers
• Advertising networks
• Internet service providers
• Your employer/the company you work for

Purposes of Collection, Use, and Disclosure. As described in the How We May Use Personal Information section above, in general, we collect and otherwise process personal information for the following business or commercial purposes, or as otherwise directed or consented to by you:

• Services and support;
• Relationship management;
• Analytics and improvement;
• Customization and personalization;
• Marketing and advertising;
• Research and surveys;
• Insight Development and data enhancement;
• Planning and managing events;
• Security and Protection of Rights;
• Compliance and legal process;
• Auditing, reporting, and other internal operations; and
• General business and operational support.

Retention of Personal Information. We retain your personal information for as long as needed or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your personal information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also deidentify it by removing identifying details. Where we have committed to maintaining and using personal information in a deidentified form, we agree not to reidentify deidentified data except as permitted by applicable law.

Sales and Sharing of Personal Information. The CCPA defines "sale" as disclosing or making available personal information to a trusted business partners in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a trusted business partners for purposes of cross-contextual behavioral advertising.

While we do not disclose personal information to trusted business partners or trusted business partners in exchange for monetary compensation, we may be considered “selling” or “sharing” personal information under the CCPA because of our use of trusted business partners ad or analytics cookies and other tools. We “sell” or “share” the following categories of personal information: identifiers, Internet or other electronic network activity information, and location information (i.e., your IP address). We may disclose these categories to trusted business partners advertising networks and analytics providers for purposes of marketing and advertising, to improve and measure our ad campaigns, and to better understand activity on our website.

California Privacy Rights. The CCPA provides California residents with specific rights regarding their personal information. Subject to certain conditions and exceptions, California residents have the following rights with respect to their personal information:

1. Right to Know (Access & Portability). You have the right to request:
   • the categories or personal information we collected about you;
   • the categories of sources from which the personal information is collected;
   • our business or commercial purposes for collecting, selling, or sharing personal information;
   • the categories of trusted business partners to whom we have disclosed personal information; and
   • a copy of the specific pieces of personal information we have collected about you.

2. Right to Correct. You have the right to request that we correct inaccurate personal information.

3. Right to Delete. You have the right to request that we delete your personal information.

4. Right to Opt-Out of Sales and Sharing. You have the right to opt-out of “sales” and “sharing” of your personal information as those terms are defined under the CCPA.

5. Right to Limit Use and Disclosure. We do not collect, use, or disclose “sensitive personal information.”

6. Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.

Exercising Your Privacy Rights.

Right to Know/Access, Correct, and Delete. If you are a California resident and would like to exercise your right to know, correct, or delete, you may do so via any of the methods described below:

• Call us at 877-631-9660 ext 5;
• Filling out our webform at https://www.telematehealth.com/website-privacy-policy/california-privacy-request-form; or
• Emailing us at [modal_button text="Connect with Privacy Officer" target="open-btn3"]

Verification. Before responding to your request, we must first verify your identity using the personal information you recently provided to us. You must provide us with your full name and email address. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Right to Opt-Out of Sales and Sharing. To exercise these rights, please use our cookie banner to reject all cookies (note that you cannot opt out of the collection of strictly necessary cookies, those cookies that are necessary for our website to function properly). You can access our cookie banner by clearing your cache.

You also have the right to opt-out of “sales” and “sharing” of your personal information using an opt-out preference signal. If our site detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control”—or GPC— signal, we will opt that browser or device out of the use of cookies or other tools on our Site that result in a “sale” or “sharing” of your personal information. If you come to our Site from a different device or from a different browser on the same device, or if you clear your cookies, you will need to opt-out again, or use an opt-out preference signal, for that browser and/or device as well.

Authorized Agents. You may designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization in their first communication with us, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.

11. Changes to this Policy

This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy on this page. If we make material changes to how we collect, use, or disclose the personal information we have previously collected, we will endeavor to provide you with prior notice, such as by emailing you or posting prominent notice on our website or within the Services.

12. Contact Us

If you have any questions or concerns regarding this Policy or our privacy practices, you may contact us:

• Call us at 877-631-9660 ext 5;
• Filling out our webform at https://www.telematehealth.com/website-privacy-policy/california-privacy-request-form; or
• [modal_button text="Connect with Privacy Officer" target="open-btn3"]